CUSTOMER SERVICE OFFICER
8-12 NORTHERN AVENUE, VIC, AU, 3194
Customer Service Officer, Moorabbin Victoria
- Part-time (Job Share) position working 2 days per week (Monday, Tuesday)
- Global organisation with possibility of moving to full-time
- Annual pay reviews and bonus program in place (MIB)
In this role, you will have the opportunity to contribute to the smooth operation of customer service and order administration processes within a corporate environment, ensuring customer satisfaction and operational efficiency.
About Us
McCormick have been recognised by HRD Australia as an Employer of Choice 2023.
At McCormick, our success hinges on our people, who are our greatest asset. We put our people first, people who take what they do seriously but not themselves. McCormick are home to some of Australia’s most iconic brands including Keens, Aeroplane Jelly and Gourmet Garden and we are proud to be The Future of Flavor!
McCormick offer many benefits including.
- Supportive culture that offers genuine work life balance
- Annual salary reviews
- Annual bonus program (MIB)
- Employee health and wellbeing initiatives
- Free access to McCormick University
- Involvement with regional and local charity events
- Paid parental leave and partner pay entitlements with a supportive returning to work parent’s program
- Generous employee recognition and rewards program
- Regular employee engagement activities including food vans, coffee vans and BBQs
- A friendly place to work alongside equally talented professionals
- Free access for you and your family to our comprehensive employee assistance program (EAP)
- Novated lease programs with SG Fleet and Toyota
- Free on-site parking
- Training & Development plans offering growth opportunities across global functions, plus loads more
About You
Our ideal candidate will be empathetic, patient, an excellent communicator, adept at problem-solving, adaptable, detail-oriented, a team player, and tech-savvy to effectively handle diverse customer inquiries and contribute to the smooth operation of the team.
You will be able to prioritize your own workload while having the ability to work with customers, members of the public and across all levels of our business effectively.
Prior experience in a customer service and order administration environment with SAP experience will be highly regarded.
You will be available to work full-time for an initial period while training is provided.
About the Role
Reporting to the Customer Service & Export Supervisor, this role will be responsible for:
- Processing and managing Customer Orders received via various platforms
- Work with Demand and Warehouse teams to ensure stock availability
- Investigate and process customer returns, credits and changes
- Respond to customer enquiries via phone, email and Facebook
- Build and maintain relationships with internal and external stakeholders
How To Apply
If you are interested in this position, please apply online with a copy of your Resume and Cover Letter detailing your relevant experience and why you believe you are a strong fit, and how your skills align with the job responsibilities by close of business Friday, 7 June 2024.
Please note that due to our comprehensive recruitment process we will not be able to respond to individual enquiries regarding the status of your application. Only qualified candidates that have been selected for interview will be contacted following interview. Our recruitment process will commence from the date the position is advertised and may be filled prior to the closing date. Thank you for your understanding and interest in this position.
McCormick is proud to be an equal opportunity employer. If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Note: We will not accept unsolicited CVs from recruitment agencies/third parties, and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to line managers at McCormick.