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Global Server & Storage Operations Manager

Łódź, Lodzkie, PL, 90-032

Manager, Global Server & Storage Operations

Lodz, Poland

 

 

The candidate will report to the Director of Global Infrastructure Services, collaborate with Managers of other IT Infrastructure disciplines, interact with vendors and oversee the work of an MSP.

In this role, the candidate will be responsible for all Server and Storage platforms within McCormick including hardware, hypervisors, operating systems, storage & backup systems, Citrix and directory services. The role does not entail hands-on system administration. This role is responsible for keeping multiple IT infrastructure projects on track and ensuring they are completed according to specifications and standards. This role is responsible for SOX compliance of all platforms including participation and sign-off of all quarterly SOX controls. Responsible for reviewing and approving all changes to the platform environment.

 

 

MAIN RESPONSIBILITIES

 

Skills:

  • Excellent communication skills
  • Strong technical experience allowing them to review project requirements, technical specifications, technical action plans
  • Process-oriented
  • Experience with working with managed service providers
  • Experience working in a SOX audited environment and participating in SOX audit activities
  • Experience in multi-datacenter environments
  • Experience with best practices such as ITIL V3
  • Preferred experience in the following disciplines of IT infrastructure: Azure, VMware, Nutanix, AIX, NetApp, EMC, Networker & Data Domain, Linux, Windows, Active Directory, Citrix
  • Must be able to learn, understand, and apply new technologies
  • Adept at conducting research into product and service-related issues
  • An analytical mind-set with great problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience at working both independently and in a team-oriented, collaborative environment
  • Thorough understanding of project/program management techniques and methods

 

Operational responsibilities:

  • Stakeholder relations management
    • Service delivery requirements definition for current and future needs
    • Internal customer escalations
  • MSP oversight
    • Operational activity review and approval
    • Recurring governance meeting participation
    • Onboarding and contractor renewal
    • Volumetrics review
    • SLA review and exception approval
  • Vendor relations management, e.g. VMware, Dell EMC, Nutanix, Citrix
    • Support escalations
    • Procurement decisions
    • Offering and roadmap review
  • Ticket management
    • Change management (quality review, implementation plan review and approval, post-implementation review, pre-approved change template review)
    • Incident management (quality review)
    • Problem management (quality review, preventative action review and approval)
  • Lifecycle management
    • Capacity planning
    • Technology stack alignment with business requirements
    • Hardware refresh planning and execution
    • Hardware and software maintenance contract review and renewal
  • Budget & cost management
  • Collaboration with Solutions Architecture
    • Technology review and evaluation
    • Consultation on standards and strategy
    • Architectural design review and sign-off
  • Policy, standards and process improvement
  • Audit & compliance
    • Quarterly SOX audits related to operations & logical access review
    • Ad-hoc audit requests from internal & external auditors
    • Policy & standards compliance review
    • Access control approval and review
  • Project sponsorship and oversight

 

Projects:

  • Rollout of hyperconverged infrastructure (Nutanix) across 15 sites around the globe
  • Deploy of global backup solution
  • Decommission and upgrade of multiple legacy Citrix farms
  • Upgrade of VMware farms across the globe
  • Upgrade of Active Directory domain functional level
  • Support of Application Infrastructure Modernization project designed to eliminate unsupported server operating systems
  • Perform Infoblox DHCP replacement and operationalize of EfficientIP DD
  • Perform server & storage refresh in McCormick’s primary datacenter
  • Perform server & storage refresh in remote datacenters
  • Participate ITGC transformation project including a redesign and automation of SOX controls

 

 

CANDIDATE PROFILE

 

  • Bachelor's degree in IT or a significant working experience (15 or more years)
  • Effective leadership skills, ability to think in a strategic manner at a global level
  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
  • Positive approach to customer service with demonstrated ability to handle high pressure support needs in a calm, respectful, and efficient manner.
  • Strong technical experience allowing the incumbent to review project requirements, technical specifications, technical action plans
  • Process-oriented
  • Ability to learn, understand, and apply new technologies
  • Adept at conducting research into product and service-related issues
  • An analytical mind-set with great problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience at working both independently and in a team-oriented, collaborative environment
  • Thorough understanding of project/program management techniques and methods

 

Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

 

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

 

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies

 

LI-DNI

WHY WORK AT MCCORMICK?

United by flavor. Driven by results.

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.