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CUSTOMER SERVICE ANALYST

ŁÓDŹ, Lodzkie, PL, 90-127

Position: Customer Service Analyst

Based: Łódź, Poland

Contract: until the end of October 2023

         

MAIN RESPONSIBILITIES:

 

  • Managing customer orders from order receipt to shipment of product.
  • Entering, validating, and releasing orders in the system.
  • Analysing and if possible resolving customer order discrepancies to prepare orders for downstream fulfilment activities.
  • Managing Point of Deliveries.
  • Managing administrative workflow for any returns.
  • Managing customer and business partners queries: answer questions, investigate and give solution to issues.
  • Ensuring customer satisfaction by proactively making calls to existing customers and business partners inquiring on satisfaction level.
  • Analysing order patterns, shipping alternatives, additional information, etc.
  • Negotiating delivery dates / quantities / freight costs / service penalties when needed.
  • Interacting with Sales, Pricing, Finance, Distribution, Transportation, Master Data teams.
  • Launching customer account creation or modification process.
  • Preparing/analysing data and reporting service performance.
  • Supporting activities with SAP, BW and CTS (cost to serve) analysis and reporting.
  • Performing other commands of supervisor.
  • Undertaking other administrative tasks related to customer services and order processing.

 

 

 

CANDIDATE PROFILE:

 

  • Strong English language skills.
  • Portuguese, Spanish, or French language knowledge will be an asset.
  • Supply Chain experience will be a plus.
  • Good analytical skills.
  • Great communications skills and ability to work in international and matrix work environment.
  • Knowledge of SAP (or similar ERP system) will be an additional plus.
  • Good knowledge of MS Office, especially Excel.

 

 

 

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

 

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WHY WORK AT MCCORMICK?

United by flavor. Driven by results.

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.