AR Supervisor

Łódź, Poland

(temporary contract for 10 months)

Position Overview/Primary Purpose:

Under general supervision and in accordance with established Service Level Agreements, financial controls and department targets, AR (Collection) Supervisor manages collection activities of assigned customer portfolios, release of blocked orders, resolves problems and provides oversight, supervision and guidance to collector(s). AR (Collection) Supervisor will assign work priorities to the collection coordinators, analyze workflow and make recommendations for process improvements. Routine communication with the AR Manager, Credit & Risk Manager and appropriate business partners is expected to minimize risk. AR (Collection) Supervisor will also provide direction, coaching and support individual development for team members to ensure work performance meets or exceeds goals established in the Service Level Agreement(s).

Key responsibilities:

• Manages assigned collection portfolio and oversees the portfolio(s) of direct reports to include monthly review of aged balances, accounts placed for collection and credit recommendations. Investigates and manages escalated issues to ensure timely and accurate resolution.
• Develops and coaches direct reports to include performance management and development plans.
• Reviews, investigates and releases blocked orders in accordance with established protocols and risk indicators to mitigate risk/bad debts and insure financial controls are maintained.
• Monitoring customer payment trends and developing an action plan to improve them, when necessary
• Identifies, recommends and leads process improvements in support of departmental, divisional and organizational goals and objectives
• Review and approve customer master workflow requests.
• Collects, summarizes and prepares data and materials for management review, including updating and publishing the scorecard.
• Ad-hoc analytical support.

Required Qualifications/ Experience:

• 6+ years in a financial position or related area.
• Very good knowledge of Cash Collection process required.
• Previous experience with Accounts Receivables processes (such as Billing, Cash Application) required.
• 1 - 3 years in managing, leading, and/or developing dynamic work teams
• Demonstrated ability to work independently, exercise good judgment in high pressure, sensitive situations
• Demonstrated problem solving skills and experience working under aggressive deadlines.
• Excellent interpersonal, relationship management, coaching and customer service skills.
• Excellent negotiation and communication (both oral and written) skills with demonstrated ability to present and sell ideas to others.
• Excellent planning and work prioritization skills to ensure deadlines and customer (internal/external) expectations are met.
• Thorough understanding of business, processes, systems and internal controls.
• Proficient use of PC/software, including word processing, spreadsheet and database applications required.
• SAP experience required.
• QAD experience will be an advantage.
• Ability to work on 2nd shift (14:00-22:00) when needed.

As an Equal Opportunities employer, McCormick is committed to a diverse workforce.