CUSTOMER TECHNICAL SERVICE ANALYST

Łódź, Lodzkie, PL, 90-032

Customer Quality & Specifications Specialist 

Location: Łódź

 

Type of contract: Fixed-term contract for 18 months

 

 

MAIN RESPONSIBILITIES

  • Communicates effectively by e-mail, phone and in person with internal stakeholders, external customers, and other departments daily about various aspects of customer quality.
  • Complete and review finished products specifications for McCormick brands, Industrial, Quick Service Restaurants, Private Label and Retails customers (McCormick format specification as well as customer formats).
  • Create and manage raw material, semi-finished, finished products and packaging microbiological, sensory, chemical and physical inspection plans for McCormick manufacturing plants in Canada and USA.
  • Approval of the workflows in Lotus Notes related with the new products, raw materials and changes in existing formulas.
  • Manages medium size Projects and Customer accounts.
  • Act as a primary point of contact in relation to technical/quality assurance related queries for external customers as per account.
  • Act as a secondary point of contact, and back up for the other customer accounts.
  • Evaluates and propose to supervisors on any potential changes that could improve ways of working.
  • Provides weekly/monthly reports and/or updates to projects to Customer Quality & Specifications Team Leader.
  • Supports technical functions, product development, commercialization, and customers audit for customer quality queries.

 

 

CANDIDATE PROFILE

  • High University diploma in Food Science or related discipline.
  • 1 year experience in Food Industry or similar area (e.g. Quality Assurance, Technical, R&D, Customer Service).
  • Knowledge of quality systems preferable e.g. ISO, BRC, IFS.
  • Organized, methodical, detail oriented and ability to multitask.
  • Able to prioritize and manage time effectively, with high sense of urgency.
  • Proactive and flexible approach.
  • Strong oral and written communication skills.
  • Ability to work effectively across the business functions, and work effectively as part of a team.
  • Critical Thinking & Problem solving.
  • Statistical, Analytical & Project Management Skills.
  • Fluent English.
  • Advanced level of computer literacy (specifically Excel, SAP, Outlook, Lotus Notes and Devex desirable).
  • Knowledge of Food Safety Quality Systems/Food Certification Standards (Halal/Kosher/Organic) will be an advantage.
  • Understands specific food safety management issues, possesses sufficient understanding on product composition.

 

 

Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

 

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

 

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.

 

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WHY WORK AT MCCORMICK?

United by flavor. Driven by results.

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.