Customer Technical Services Analyst (m/f)

Łódź, Poland

Fixed-term contract end of August 2027

Main Responsibilities

• Serve as the primary point of contact for technical and quality-related queries for assigned customer accounts.
• Communicate daily with internal stakeholders and external customers via email, phone, and in person.
• Prepare and review finished product specifications in both McCormick formats and customer-specific portals.
• Deliver customer-required documentation: GMO, religious compliance, diet suitability, questionnaires, pest control.
• Manage medium-sized customer projects and prioritize tasks effectively.
• Provide weekly and monthly progress reports to the EMEA Consumer & Foodservice CTS Supervisor.
• Support product development, commercialization, and customer audits related to quality queries.
• Identify and propose opportunities to improve processes, tools, and ways of working.

Candidate Profile

• High university diploma in Food Science or related field (required).
• Bachelor’s degree in Food Technology, Chemistry, Microbiology, or related field (preferred).
• Experience in the food industry preferred (QA, Technical, R&D, Customer Service).
• Knowledge of ISO, BRC, or IFS quality systems preferred.
• Strong analytical and critical‑thinking skills.
• Highly organized, methodical, detail‑oriented.
• Ability to multitask with effective prioritization and urgency.
• Team-oriented with strong cross-functional collaboration skills.
• Statistical and project management skills.
• Fluent English and Polish (required).
• Additional languages (French, Spanish, Italian, German) are an advantage.
• Advanced computer literacy: Excel, SAP, Outlook, Lotus Notes, Devex desirable.
• Understanding of specific food safety management issues, product composition.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future. 

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