Global Infrastructure and Cloud Operations Manager

Global Infrastructure and Cloud Operations Manager

Lodz, Poland

The Global Infrastructure and Cloud Operations Manager is a senior IT leadership role responsible for the delivery, reliability, and governance of McCormick’s hybrid infrastructure—including global virtualization, server, storage, and cloud platforms. This role is central to ensuring operational excellence through structured service delivery, performance oversight, and strategic partner engagement.

Working through Managed Services Partners (MSPs) and key IT vendors, the role is accountable for ensuring that infrastructure services are delivered consistently, securely, and in alignment with McCormick’s global standards, service level agreements (SLAs), and compliance obligations. While a strong understanding of underlying technologies is essential, the primary focus of this role lies in governance leadership, contract and service management, and stakeholder alignment at both technical and business levels.

MAIN RESPONSIBILITIES

• Provide strategic oversight and governance of McCormick’s global server, storage, and cloud infrastructure—including systems such as Windows, Unix/Linux, VMware, Nutanix, Citrix, Active Directory, storage &backup platforms, and Azure cloud services.
• Lead the relationship management and performance governance of MSPs and infrastructure vendors, ensuring service quality, contract compliance, and proactive SLA management.
• Drive disciplined execution of ITSM processes such as event, incident, problem, change, configuration, lifecycle, and capacity management—enabling operational stability, scalability, and continuous improvement.
• Oversee the modernization of infrastructure services by guiding solution architecture, supporting project implementation, and ensuring alignment with long-term technology and business strategies.
• Act as a trusted liaison between Infrastructure Services and business leadership, translating organizational needs into IT outcomes while fostering transparent, two-way communication across global regions and teams.
• Manage the infrastructure operations budget with a focus on transparency, efficiency, and alignment to business priorities.
• Ensure operational controls and compliance through structured risk management practices, including SOX audits, evidence collection, and security adherence.
• Develop and maintain governance frameworks, standard operating procedures, and performance dashboards to enable effective oversight and informed decision-making.
• Provide leadership to internal and external technical teams, ensuring alignment with McCormick’s strategic direction, operational standards, and delivery commitments.

CANDIDATE PROFILE

• Bachelor's degree in Information Technology or a related field, or equivalent professional experience (15+ years).
• At least 10 years of experience managing IT operations in a global enterprise environment, including 8+ years with a focus on service delivery, governance, and project execution.
• Proven leadership in managing cross-functional, geographically dispersed teams, driving accountability across a matrixed organization.
• Demonstrated experience managing MSPs and IT vendors, including contract oversight, escalation handling, SLA enforcement, and performance management.
• Strong command of ITSM practices and frameworks (e.g., ITIL), with experience embedding service management into operational culture.
• Excellent communication and stakeholder management skills, capable of engaging across all levels of the organization—both technical and non-technical.
• Calm, customer-oriented approach to high-stakes situations, with a strategic, solution-focused mindset.
• Experience shaping and executing infrastructure strategies aligned with business goals.

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• Preferred Qualifications
• Project or Program Management experience (PMP or equivalent preferred).
• Experience operating hybrid cloud infrastructure environments.
• Certifications in ITIL, cloud computing, or infrastructure-related technologies.

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Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.