ORDER MANAGEMENT ANALYST WITH FRENCH

Order Management Analyst with French

Lodz, Poland (hybrid model)

Contract: until end of December 2025

This position is responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Order Management Analyst will be required to use analytical tools, reports, and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.

MAIN RESPONSIBILITIES

• Managing customer orders from order receipt to shipment of product.
• Entering, validating, and releasing orders in the system.
• Analysing and if possible, resolving customer order discrepancies to prepare orders for downstream fulfilment activities.
• Managing administrative workflow for any returns.
• Managing customer and business partners queries: answer questions, investigate and give solution to issues.
• Ensuring customer satisfaction by proactively making calls to existing customers and business partners inquiring on satisfaction level.
• Analysing order patterns, shipping alternatives, additional information, etc.
• Negotiating delivery dates / quantities / freight costs / service penalties when needed.
• Interacting with Sales, Pricing, Finance, Distribution, Transportation, Master Data teams.
• Launching customer account creation or modification process.
• Preparing/analysing data and reporting service performance.
• Performing other commands of supervisor.
• Undertaking other administrative tasks related to customer services and order processing.

CANDIDATE PROFILE

• Fluent French language skills (min B2 level).
• Good command of English.
• 1-3 years’ experience preferred in Order Management, Customer Service, Distribution, Logistics or Supply Chain. 
• Good knowledge of MS Office, especially Excel.
• Good analytical skills.
• Knowledge of French market as well as knowledge of manufacturing processes, inventory management, warehouse and distribution.
• Great communications skills and ability to work in international and matrix work environment.
• Knowledge of SAP (or similar ERP system) will be an additional plus.

Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.

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