Service Delivery Manager
Lodz, Poland
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The Delivery Manager oversees multiple key functions within the IT department that enable the delivery of a high-quality application support, and to ensure service support and service delivery processes are in place to meet business needs. This role will act as the liaison between the service delivery provider and the McCormick teams located in geographies aligned across business product lines.
MAIN RESPONSIBILITIES
- Maintain high performing application support function, ensuring that the business needs are understood and supported with the solutions meeting the Business Customer’s needs
- Monitor, control and support application service delivery; ensuring systems, methodologies and procedures are in place and being followed by the provider. Manage the detailed tasks required to deliver high-quality application solutions in accordance with the agreed AMS Delivery Methodology to achieve a consistently high standard of a solution delivery
- Audit the TASD on planning and tracking of Define, Design, Configure and Test deliverables and ensuring stakeholders are regularly appraised of status and progress. Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
- Resolve day-to-day conflicts between business and delivery partner. Remove blockers to delivery and escalate issues when appropriate, ensure effective communication to all stakeholders. Out of hours support will be require.
- Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes. Ensure reporting is of a high standard and review in line with agreed SLAs, address problem management, risks and issues and ensure service improvements are in line with business requirements
- Collaborates with Contract Analyst and VMO to monitor and manage financial sides of contract with delivery Partner
CANDIDATE PROFILE
- Bachelor's degree or equivalent of proper experience within service delivery management
- 10 years of relevant experience within IT functions
- Strong communication skills and ability to communicate effectively on technical and business issues both internally and externally
- Ability to work independently, navigate problems, resolve conflicts and bring forth solutions
- Build strong interpersonal relationships and be able to persuade, negotiate and influence to meet business objectives
- Innovative thinker - able to turn customer requirements into workable solutions
- Excellent time management and prioritization skills
- Ability to manage multiple 3rd party vendors and ensure support performance indicators align with contractual agreement
- Strong organizational and customer service skills
- Self-motivating
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Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.
