Technical Services Coordinator

Technical Services Coordinator

Łódź, Poland

12 months contract

MAIN RESPONSIBILITIES

• McCormick Regulatory Services Mailbox management – monitoring all incoming e-mails, maintaining e-mails categorization, placing e-mails in appropriate folders.
• Requests assignment to appropriate TSS department by creating ServiceNow ticket or to other McCormick departments via e-mail.
• In-Out requests management for Standard McCormick Documentation requests as per agreed SLAs.
• Bundle & Send process management for completed multitask requests as per agreed SLAs.
• McCormick Regulatory Services Daily Meeting management & coordination of appropriate work prioritization based on Business Partners feedback; proactive and reactive communication to TSS all information impacting work prioritization, for example deadlines updates.
• McCormick Regulatory Services Daily Activities Tracker Management – keeping track of all incoming requests including date when action completed and Service Now Ticket Number.
• Managing proactive and reactive communication with internal & external customers’ requests in relation to expected delivery timelines and ticket tracking numbers; managing proactive communication in terms of expected service delays for multitasks.

CANDIDATE PROFILE

• Technical Education Diploma in Food Science or related discipline.
• Internship in Food Industry, Customer Service, or similar area.
• Good analytical skills.
• Organized, methodical, detail oriented and ability to multitask.
• Able to prioritize and manage time effectively.
• Proactive and flexible approach.
• Good oral and written communication skills.
• Ability to work effectively across the business functions and work effectively as part of a team.
• Ability to support projects related activities.
• Critical thinking & problem solving.
• Fluent English.
• Intermediate level of computer literacy (specifically Excel, SAP, Outlook and ServiceNow desirable).
• Ability to work in a 2-shift pattern (1st shift start between 7:00am and 10:00am, 2nd shift start at 2:00pm).

COMPANY

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.

Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.

While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including Polish brand Kamis.

At McCormick, we have over a 100-year legacy based on our “Power of People” principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.

Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.

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