Customer Service Officer

Customer Service Officer, Moorabbin Vic

• Permanent, full-time role providing broad internal & external business exposure
• Work in a friendly and supportive team environment at a global organisation recognised as an employer of choice
• Annual pay reviews and bonus program in place (MIB)
• Flexible working available

Why Choose McCormick

We put people first, people who take what they do seriously but not themselves. Our brands include Gourmet Garden, Keen’s, Aeroplane, French’s and Franks and as a leading flavour maker, we offer both regional and global growth opportunities across all departments.

McCormick offer many benefits including;

• Supportive culture that offers genuine work life balance
• Flexible working available 
• Generous reward and recognition programs in place
• Regular employee engagement activities including food vans, coffee vans and BBQs
• Annual Bonus Program (MIB)
• Free onsite parking
• Paid parental leave and partner paid entitlements with supportive return to work program, plus loads more

About You

The successful candidate will have worked in a similar role and be able to demonstrate the following;

Excellent Communication (Verbal & Written):  Ability to clearly communicate with customers and internal teams, whether by phone, email, or other channels.

Prioritization of Workload:  Capability to manage tasks effectively and meet deadlines, even under pressure.

Customer Interaction and Business Level Engagement:  Experience working with both customers and stakeholders across all levels of business.

Understanding of Microsoft Tools:  Proficiency in Microsoft Word, Excel, and Outlook. (Excel is often crucial for tracking orders and reports.)

SAP Experience (Preferred): Familiarity with SAP, a common ERP software used for order management, inventory tracking, and credit processing.

About The Role

Reporting to the Customer Service & Export Supervisor, this role will be responsible for processing customer orders, investigating order discrepancies, raising credit notes and maintaining the EDI. Tasks may include but not be limited to;

Processing Customer Orders:

• You'll be responsible for handling customer orders that come in through various platforms (likely including online portals, email, phone calls, etc.).
• This may involve ensuring the accuracy of order details, confirming availability, and ensuring timely order processing.

Collaboration with Demand and Warehouse Teams:

• Working closely with internal teams like the Demand and Warehouse departments will ensure that stock levels are maintained and orders are filled accurately.
• You’ll be involved in checking stock availability and working to resolve any stock shortages or issues related to fulfilling customer orders.

Investigating and Processing Customer Returns, Credits, and Changes:

• If there are discrepancies with customer orders (e.g., wrong items delivered, damaged goods), you will need to investigate and process returns, exchanges, or credits.
• This requires a strong attention to detail and customer-focused problem-solving skills to ensure that customers are satisfied.

Responding to Customer Enquiries:

• You will interact with customers via phone, email and through social media platforms such as Facebook.
• Addressing queries and providing information will require strong communication and interpersonal skills to resolve any issues efficiently and professionally.

Building and Maintaining Relationships with Stakeholders:

• Developing and nurturing relationships with both internal (e.g., demand, warehouse, and sales teams) and external stakeholders (e.g., customers, suppliers, and vendors) will be a key part of this role.
• The ability to communicate effectively and collaborate with others is essential to maintaining smooth operations and a positive customer experience.

How to Apply

If you are interested in applying for this role, please submit your resume and a cover letter detailing your relevant experience and qualifications by close of business 11 April 2025.

Please note that due to our comprehensive recruitment process we will not be able to respond to individual enquiries regarding the status of your application.   Only qualified candidates that have been selected for interview will be contacted following interview.   Our recruitment process will commence from the date the position is advertised and may be filled prior to the closing date.  Thank you for your understanding and interest in this position.

McCormick is proud to be an equal opportunity employer.  If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Note: We will not accept unsolicited CVs from recruitment agencies/third parties, and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to line managers at McCormick.