Customer Service Officer
8-12 NORTHERN AVENUE, VIC, AU, 3194
- Permanent, full-time role (Monday - Friday) providing both internal and external business exposure
- Work in a friendly and supportive team environment within a global organisation
- Annual pay reviews and bonus program in place (MIB)
We are looking for an experienced, highly motivated Customer Service Officer to join our team based at our Moorabbin Airport site, Victoria.
Why Choose McCormick
We put people first, people who take what they do seriously but not themselves. Our brands include Gourmet Garden, Keen’s, Aeroplane, French’s and Franks and as a leading flavour maker, we offer both regional and global growth opportunities across all departments.
McCormick offer many benefits including;
- Supportive culture that offers genuine work life balance
- Generous reward and recognition programs in place
- Regular employee engagement activities including food vans, coffee vans and BBQs
- Annual Bonus Program (MIB)
- Free onsite parking
- Paid parental leave and partner paid entitlements with supportive return to work program
Plus loads more.
About You
The successful candidate will have worked in a similar role and be able to demonstrate the following;
- Excellent communication both verbally and written
- Ability to prioritize own workload
- Able to work with customers, public and across all levels of business
- Understanding of Microsoft Word, Excel & Outlook
- SAP experience preferred
About The Role
Reporting to the Customer Service & Export Supervisor, this role will be responsible for processing customer orders, investigating order discrepancies, raising credit notes and maintaining the EDI.
Tasks may include but not be limited to;
- Processing Customer Orders received via various platforms
- Work with Demand and Warehouse teams to ensure stock availability
- Investigate and process customer returns, credits and changes
- Respond to customer enquiries via phone, email and Facebook
- Build and maintain relationships with internal and external stakeholders
How to Apply
If you’re an experienced Customer Service professional who thrives in a fast‑paced environment, we’d love to hear from you. This role is ideal for someone who enjoys balancing competing priorities, can confidently manage a high volume of email enquiries, and takes pride in delivering exceptional service—every time. To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications by close of business, Friday, 20 February 2026.
Please note that due to our comprehensive recruitment process we will not be able to respond to individual enquiries regarding the status of your application. Only qualified candidates that have been selected for interview will be contacted following interview. Our recruitment process will commence from the date the position is advertised and may be filled prior to the closing date. Thank you for your understanding and interest in this position.
McCormick is proud to be an equal opportunity employer. If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Note: We will not accept unsolicited CVs from recruitment agencies/third parties, and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to line managers at McCormick.