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Quality Systems Manager - Gretna, LA

GRETNA, LA, US, 70053

McCormick & Company, Incorporated is a global leader in flavor. Zatarain's, a leader in New Orleans cuisine owned by McCormick, is seeking a Quality Systems Manager at its facility located in Gretna, Louisiana.

With $5 billion in annual sales, McCormick & Company, Incorporated manufactures, markets and distributes spices, seasoning mixes, condiments and other flavorful products to the entire food industry - retail outlets, food manufacturers and food service businesses. Every day, no matter where or what you eat, you can enjoy food flavored by McCormick. McCormick makes every moment and meal better™. To learn more please visit us at

As an employer recognized for our exceptional commitment to employees, McCormick & Co., Inc. offers a wide variety of benefits, programs and services which address the needs of employees and their families. Zatarain’s benefits include, but are not limited to tuition assistance, medical & dental, disability, group life insurance, 401(k), defined contribution plan, paid holidays, vacation and sick leave. 



Under the general direction of the Quality Assurance Manager, the Quality Systems Manager develops and maintains the Quality Management System for the plant. The QSM maintains and implements all plant level procedures that affects food safety and food quality. The QSM also manages internal, third party, regulatory and customer audits; maintenance and implementation of plant quality systems, policies and procedures; customer complaint investigations and responses; and required Quality related training for all employees in the facility. In addition, the QSM manages a team of <5 direct reports responsible for product release, certificates of analysis, customer complaint resolution, and recertification of products.



· Leads the development, maintenance, and auditing of the plant Quality systems and specific customer driven programs.

· Leads internal Food Safety Team and maintains all aspects of Food Safety program.

· Revises and distributes procedural changes to the Quality programs as needed.

· Conducts internal and mock audits and facilitates 3rd party, customer, regulatory, and vendor audits; develops and manages root cause and corrective action program for audit findings.

· Provides customer required documentation including, but not limited to, monthly / quarterly reports, Certificates of Analysis, and customer complaint/inquiry responses.

· Leads the plant in determining the annual Quality Program training needs and assists in the scheduling and implementation of these programs plant wide.

· Primary trainer for GMP, Food Safety, and allergens in the plant.

· Provides leadership with cause, effect and corrective actions required to resolve deviations from customer standards.

· Assists in determining disposition of hold materials using opportunities to reprocess out of specification, obsolete or slow-moving materials.

· Interacts with McCormick corporate and customers at any and all levels required, to establish and maintain effective business relationships.

· Maintains and updates plant recall program; schedules and conducts traceability exercises.

· Oversees the plant sanitation and GMP compliance through managing the pest control and environmental control programs and auditing the sanitation procedures.

· Administers customer complaint process.

· Administers foreign material control program.

· Administers allergen control program.

· Provides Quality leadership to the facility in the absence of the Quality Manager.

· Manages the Quality Notification Process and including control of raw materials, work in process and finished goods with quality and food safety concerns.



· Bachelor’s and/or Master’s Degree in Food Science, Chemistry, Engineering, or a relevant technical field

· Minimum 4 years of Quality experience in a food, beverage, flavor, ingredient and/or pet food manufacturing plant

· Experience leading teams and/or managing direct reports

· Knowledge and experience working with Food Safety Programs and related required documentation

· Experience with GFSI

· Experience reading and interpreting technical documents such as specifications, procedure manuals, and technical data sheets

· Excellent verbal and written communication skills necessary to effectively interact with all levels within the facility and organization as well as with external auditors, suppliers, and customers

· Experience working well with all levels of employees, as well as internal and external customers in both individual and team-based situations

· Experience working independently to organize and track short-term and long-term projects and tasks to achieve successful completion within expected deadlines

· Experience reacting to multiple and changing priorities and successfully achieving results within a compressed time frame

· Experience recognizing problems, analyzing them, offering solutions and using logical thought processes when making decisions

· Intermediate proficiency with MS Word, MS Excel, and MS PowerPoint

· Ability to work flexible hours to meet the needs of a three-shift food manufacturing operation

· Experience developing, coaching and motivating employees in a team-based environment



· Working knowledge of statistics

· Total Productive Maintenance (TPM) experience

· FDA and USDA experience

· SQF Practitioner Certification

· SAP Experience




McCormick and Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future. 


United by flavor. Driven by results.

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

Nearest Major Market: New Orleans