Director, Process Improvement & India Site lead, GBS
GURGAON, IN, 122001
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Position Overview
Reporting to the VP Global Business Solutions (GBS) Transformation, the Process Improvement (PI) Lead is responsible for providing leadership, direction, and functional expertise to teams, driving the PI ethos, transforming ways of working, and unlocking productivity potential for tangible bottom-line savings. This leader will oversee the development and deployment of PI plans and enable GBS performance improvement while managing the GBS PI managers and collaborating with Functional Directors, Global Service Owners (GSOs) and Global Delivery Leads (GDLs) on various PI initiatives across the Enterprise and GBS. Additionally, the leader will also be the India GBS Site Leader to drive decisions of policies, guidelines and processes for the Gurgaon, India office and have oversight of the engagement for GBS and GBS hosted employees.
Key Responsibilities
- Develop and execute a GBS and Global Functionals PI strategy and implementation roadmap that is closely aligned with the enterprise goals and objectives as well as bottom line savings targets. Ensure alignment between the GBS delivery roadmap and the Enterprise roadmap to meet financial and non financial objectives.
- Interface with GBS Leadership team and Global CCI teams to support the development of the next generation CCI agenda and to ensure a coordinated and aligned approach to margin expansion.
- Establish a robust monitoring and reporting mechanism for ongoing assessment, performance management and continuous improvement. Lead a team of ~10 people.
- Oversee the India GBS site and align on key decisions on policies, guidelines and processes impacting the Gurgaon, India McCormick office. Help drive employee engagement, enablement and empowerment on site.
- Help deliver the GBS expansion roadmap by identifying optimal solutions for savings and geographic placement. Enable building up GBS center in India as a Global Business Solution and Service Center of choice.
Education & Experience
- MBA in Business, Finance, Analytics or relevant field.
- Demonstrated ability to drive results using PI tools
- Experience in Business Process Outsourcing (BPO) and/or Global Capability Center (GCC)
- At least 12-15 years of relevant experience and progressive leadership roles
- Proficiency in Lean, Six Sigma, process mapping, and modeling and loss analysis
- Extensive cross-functional program and program/project management experience
- Demonstrated ability to drive results using continuous improvement tools, analytical decision making, building strong relationships, and direction setting
Interpersonal Skills
Strong communication and diplomacy skills to guide and influence others, strong leadership of non-direct reports to achieve common objectives in different culture.
Strong analytical decision making and direction setting.
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