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Observability Engineer

GURGAON, IN, 122001

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

We are hiring immediately for a Observality Engineer

What We Bring To The Table:

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (health insurance, paid time off, etc.) we also offer:

• Competitive compensation

• Career growth opportunities

• Flexibility and Support for Diverse Life Stages and Choices

• Wellbeing programs including Physical and Mental wellness

Position Overview

The Engineer, Observability, Monitoring and Operational Reporting serves as a subject matter expert within the Technology Operations Center for enterprise observability, monitoring strategy, operational telemetry, and service performance reporting. This role is responsible for designing, implementing, administering, and continuously improving the capabilities that provide visibility into the health, performance, and reliability of the company’s technology environment across infrastructure, cloud platforms, applications, networks, collaboration services, and end user experience.

The role translates operational data into actionable insight by building and optimizing monitoring coverage, event intelligence, alerting strategies, service dashboards, health indicators, and operational reporting that support frontline operations, incident response, service governance, and leadership decision making. The engineer partners across infrastructure, cloud, digital workplace, application support, and service providers to improve signal quality, reduce noise, strengthen service observability, and enable faster detection and resolution of issues affecting enterprise services and employee experience.

While this role is not the owner of incident management policy, it plays an important part in supporting operational response by ensuring reliable telemetry, meaningful reporting, and decision ready visibility are available during incidents, degradations, and service reviews. The role combines deep technical expertise in observability and monitoring with practical understanding of enterprise and end user operations.

Key Responsibilities

Description	% of Time Spent
Observability and Monitoring Design and Platform Expertise Serve as the technical subject matter expert for the enterprise observability and monitoring ecosystem, including infrastructure monitoring, application performance monitoring, event management, synthetic monitoring, end user experience monitoring, logging, metrics, tracing, dashboarding, and alerting. Design and implement monitoring standards, telemetry models, thresholds, health indicators, and coverage strategies across critical enterprise services. Ensure monitoring capabilities provide end to end visibility into technology health, performance, availability, and user experience, while continuously improving fidelity, relevance, and usability for operations teams and stakeholders.	35%
Operational Reporting, Dashboards and Service Insight Develop and maintain operational dashboards, service health views, KPI reporting, trend analysis, and executive level operational reporting that enable clear visibility into service performance and operational risk. Translate telemetry and event data into meaningful reporting for service reviews, incident analysis, governance forums, and leadership communications. Establish reporting that supports service quality measurement, recurring issue identification, performance baselines, operational trends, and opportunities for preventive action, automation, and resilience improvement.	35%
Operational Support and Incident Visibility Support the McCormick Technology Operations Center during incidents, service degradations, and high impact events by providing trusted telemetry, dashboarding, alert context, and analytical insight to guide operational decision making and restoration efforts. Partner with internal teams and service providers to validate signals, identify material issues, distinguish actionable events from noise, and improve visibility into business-critical services and end user impact. Reinforce the use of monitoring data and operational reporting in incident response, escalation, service reviews, and post incident improvement activities.	15%
Continuous Improvement and Operational Maturity Drive continuous improvement in monitoring effectiveness, operational reporting, and observability maturity by identifying gaps in coverage, signal quality, service visibility, reporting consistency, and operational insight. Recommend and implement enhancements to dashboards, alerts, event correlation, runbooks, and monitoring standards. Use trend data, incident findings, and service performance analysis to improve preventive controls, reduce alert fatigue, and strengthen proactive operations across internal teams and service providers.	15%

Required Qualifications

Qualifications	Description
Level of Education and Discipline	Bachelor’s degree required in Information Technology, Computer Science, Engineering, Information Systems, or a related technical discipline. Advanced degree in a related field preferred.
Certification and/or Licenses	Relevant certifications in IT service management, cloud, reliability engineering, or operational disciplines are preferred, such as ITIL, SRE, or major platform certifications.
Experience - functional/industry/commercial knowledge, business acumen	12+ yrs of experience Experience in observability, monitoring engineering, production operations, operational reporting, service availability, or technology operations roles in a complex enterprise environment. Experience designing, implementing, administering, or optimizing enterprise monitoring and observability solutions across infrastructure, platforms, applications, and user experience layers. Experience building dashboards, alerts, health indicators, service reporting, and operational analytics that support both technical operations and leadership visibility. Experience supporting incident response, major incident management, command center operations, or service restoration activities through monitoring and operational insight. Experience working across enterprise infrastructure, cloud, collaboration platforms, and end user services, with practical understanding of how issues affect employees and business operations. Experience working with managed service providers, outsourced support models, or third-party operational teams. Experience in ITIL, service management, SIAM, or similarly structured operating environments preferred.
Interpersonal Skills - leadership, interactions, communication, influence	Strong technical knowledge of monitoring, event management, telemetry collection, alerting, event correlation, dashboarding, and service reporting. Strong understanding of enterprise operations, service health measurement, and end user experience considerations. Ability to interpret logs, metrics, events, traces, and performance indicators to identify material conditions, trends, and risk. Ability to translate technical telemetry into clear operational and executive level reporting. Strong analytical and problem-solving skills, with the ability to improve signal to noise ratio and monitoring effectiveness. Strong communication skills, especially in incident situations and operational review settings. Ability to work across organizational boundaries and influence internal teams and service providers without direct authority.
Other Skills and HPO Competencies	Deep expertise in observability and monitoring practices, with strong operational judgment. Ability to connect technical telemetry to business service impact and employee experience. Strong focus on data quality, reporting accuracy, and practical operational insight. Drives consistency, accountability, and continual improvement in service visibility and monitoring standards. Acts as a credible technical advisor for operational reporting, service health transparency, and monitoring maturity.

Preferred Qualifications

Qualifications	Description
Level of Education and Discipline
Certification and/or Licenses	ITIL
Experience - functional/industry/commercial knowledge, business acumen	Experience with one or more enterprise observability platforms such as Dynatrace, Datadog, Splunk, Grafana, Azure Monitor, AppDynamics, New Relic, Elastic, or similar. Experience with end user experience monitoring, synthetic monitoring, digital employee experience tools, or workplace service analytics. Experience defining service KPIs, SLIs, SLOs, operational scorecards, or reliability reporting. Experience supporting executive operational reviews, service governance, or cross functional service assurance forums. Familiarity with automation opportunities tied to event management, alert enrichment, workflow integration, or self-healing operations.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

WHY WORK AT MCCORMICK?

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

Apply now »