Solution Owner I

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

We are hiring immediately for a Cyber Analyst IV - Insider Trust 

What We Bring To The Table:

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (health insurance, paid time off, etc.) we also offer:

• Competitive compensation

• Career growth opportunities

• Flexibility and Support for Diverse Life Stages and Choices

• Wellbeing programs including Physical & Mental wellness

Position Overview -

The Solution Owner I is responsible for managing and optimizing global processes to ensure the operational excellence of HR service delivery. The role collaborates closely with Solution Owner II, Team Lead and/or Team Manager on successful implementation and stabilization of a follow-the-sun model for global Solution Center. This includes driving continuous improvements, maintaining process documentation, and delivering training to enable seamless adaptation and efficiency within the global Solution Center team, located across multiple countries.

The role involves conducting quality audits, analyzing customer satisfaction, monitoring performance trends, and ensuring compliance through SOX control audits. As an operational expert, the Solution Owner I provides support for complex global cases and manages process-related escalations with Team Lead or Team Manager support. May act as a subject matter expert (SME) for process-related projects led by other functions. Collaborates close with Solution Owner II in user acceptance testing (UAT) coordination for in-scope countries.

The Solution Owner I collaborates closely with Soution Owner II, HR Tools Administrator, and H2R peers to contribute to the successful implementation of global initiatives.

Key Responsibilities - 

1. Process Design, Continuous Improvement, Documentation & Training.
   a)    Drives ongoing enhancements to existing processes, identifies and implements opportunities for continuous improvement to achieve operational excellence. Collaborates with Solution Owner II in aligning regional processes to global.
   b)    Develops and maintains detailed documentation for the global processes in scope. 
   c)    Delivers training sessions on processes and systems to the Specialists, ensuring seamless adaptation and operational efficiency of global team. Collaborates with Solution Owner II for comprehensive trainings. Onboarding and orienting new team members. 
   d)    Leads projects with simple and medium complexity.
   e)    May lead the design and process optimization during organizational changes and new scope, location or country transitions.
   f)    Works closely with H2R peers to understand broader scope of processes delivered and exchange knowledge.    
   
   
2. KPI Reporting & Auditing
   a)    Conducts quality audits to ensure adherence to standards and best practices.
   b)    Analyzes customer satisfaction data, collaborates closely with Team Lead or Team Manager to develop strategies for improvement.
   c)    Analyzes operating data and statistics to identify key trends in work volumes and execution times. Highlights high-volume queries or issues to the manager.
   d)    Oversees and maintain regular SOX control audits for applicable processes, ensuring compliance with regulatory requirements and company policies.
3. Operational Support
   a)    Provides operational support for non-standard cases. Collaborates with Solution Owner II for complex issues.
   b)    Acts as a backup for the global standard processes within the scope of responsibility to ensure business continuity. 
   c)    Manages medium escalations related to global processes, collaborating with the manager to resolve issues effectively.
   d)    May act as a subject matter expert (SME) for projects involving process changes, driven by other departments. Proactively identifies and addresses potential challenges. Provides expert guidance and insights to support project success.    
4. Support and Coordination of UAT Testing
   a)    Collaborates close with Solution Owner II in user acceptance testing (UAT) coordination for in-scope countries, based on scenarios provided by the testing owner.
   b)    Collaborates with other functions for countries out of scope to ensure testing success.    

Secondary Responsibilities -

• Acts as a backup for simple HR ticketing tool activities (e.g. granting agent access).

Required Qualifications -

Level of Education and Discipline - 

• Bachelor’s degree, preferred in Human Resources, Business Administration or a related field.

Experience -

• 3+ years of experience in process management, HR Operations, Customer Service or a similar role in a global or multinational environment.
• Proven track record in optimizing processes, conducting audits, and implementing continuous improvement initiatives.

Interpersonal Skills -

• Strong communication and presentation skills, with the ability to convey complex information clearly to diverse audiences.
• Strong mentoring skills to guide and train team members.
• Proven ability to collaborate effectively with cross-functional teams and global environment.

Other Skills -   

• Fluent English (at least C1)
• Proficiency in process documentation, auditing, and regulatory compliance.
• Knowledge of process optimization and standardization best practices.
• Technical proficiency in systems and tools, with the ability to train others on their use.
• Advanced analytical skills to interpret data, identify trends, and develop actionable insights.
• Strong organizational skills, with the ability to prioritize tasks and meet deadlines.
• High adaptability to organizational changes and managing new process implementations. 

Preferred Qualifications - 

Level of Education and Discipline - 

• Equivalent experience combined with relevant certifications may be considered in lieu of a formal degree.

Certification and/or Licenses   

• Relevant certifications in Process Management, Project Management (e.g. Six Sigma, Agile) or documented experience in processes design and improvement will be an asset.

Experience - 

• Experience with User Acceptance Testing (UAT) coordination and working with cross-functional teams.
• Prior exposure to HR service delivery in a Shared Services.

Interpersonal Skills -

• Proven ability to manage escalations and resolve conflicts effectively.

Other Skills and HPO Competencies -   

• Technical proficiency in HR systems and tools.
• Familiarity with Robotic Process Automation (RPA) tools like UI Path and other automation technologies will be an asset.
• Experience with data analysis tools (e.g., Power BI, Tableau) will be an asset.
• Other than EN languages will be an asset.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.