EMEA Customer Quality Manager

Location: Peterborough 

JOB DESCRIPTION

• Quality Lead for all assigned customers across EMEA Flavour Solutions. Accountability for the management of the customer quality relationships – liaising and working with relevant internal and external stakeholders as required.
• Represents the Quality & Regulatory function in customer-related meetings as appropriate both internally and externally (at various levels).
• Drive excellence in technical partnership.
• Development of the Customer Quality strategy for assigned customers in conjunction with cross-functional partners.
• Prime accountability to ensure agreed customer quality strategic agenda and customer needs are delivered through McCormick sites, Quality & Regulatory function and/or cross-functional teams, leading or facilitating projects, influencing and driving change as appropriate to achieve results.
• Amplify customer centricity:-  Focus on communication, education and effective sharing of best practices and learnings across EMEA teams as appropriate to drive a shared commitment to customer quality, engagement, excellence and continuous improvement.
• Accountable for the customer quality governance in EMEA – including processes and procedures for customer quality management, reporting routines/ scorecards, customer audit/ approval needs, regular reviews, technical support for other functions, and continuous improvement.
• Incident management – supports local/regional/global incidents related to assigned customers, following both internal and customer processes. (Provides consultation and/or escalation as appropriate in addition to customer communication & management workstream).
• Actively participates in commercialization, business critical/ growth projects, CCI, de-risking and continuous improvement activities.

CANDIDATE PROFILE

• Minimum Degree in Food Science/Food Technology (or equivalent)
• Experience in food industry with Quality Assurance and Food Safety Systems expertise.
• Leadership experience in the food industry in a Quality Management role.
• Customer management experience (major industrial and/or retail customers).
• Ability to communicate written and verbal complex information to multidisciplinary stakeholders
• Experience of working with different cultures and levels of understanding.
• Demonstrated, end to end project/ programme management experience
• Aptitude for identifying, establishing, and maintaining relationships with key stakeholders.
• Have demonstrated strengths in the following areas: Problem Solving; Data Analysis; Ability to manage multiple priorities; Self-managed excellence.
• French language - nice to have

As an Equal Opportunities employer, McCormick is committed to a diverse workforce.