CUSTOMER SERVICE ANALYST
HUIXQUILUCAN, Estado de México, MX, 52779
You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.
McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.
We are looking to hire a Customer Service Analyst for Mexico City.
** Please include a resume/CV in English for consideration.
What We Bring To The Table:
The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader we also offer:
• Competitive compensation
• Career growth opportunities
• Flexibility and Support for Diverse Life Stages and Choices
• We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products)
• Wellbeing programs including Physical, Mental and Financial wellness
Position Overview/Primary Purpose:
The NA Customer Service Analyst has responsibility for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Customer Service Analyst will be required to use analytical tools, reports, and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.
Responsibilities:
- Receives, enters, and manages customer purchase orders from order receipt via shipment in cooperation with haulers and warehouses to order billing and registering customers complaints. Prepares, collects, and archives shipping/export documentation. Manages portfolio that includes strategic customers, as applicable.
- Analyze customer and logistics data to include service performance (scorecards), number of orders, frequency, shipments, and effective systems and periodic updates to monitor and advise Account Managers and Customer Service Managers on order status, issues, or outlook.
- Manages customer and business partners queries and data: answers question, investigates and provides solutions, processes master data and other requests.
- Ensures customer satisfaction through proactive communication with customers and business partners to gauge satisfaction levels and resolve as needed.
- Investigates and assists with implementing proactive methods for continuous improvement by participating in data analysis and forming corrective action plans for maintaining and improving service, reducing detention.
- Utilize analytical tools, systems, and data to report business KPI performance and identify and lead service improvements with assigned customer and CCI initiatives.
Required Qualifications:
- 1-3 years' experience preferred in Customer Service, Distribution, Logistics or Supply Chain.
- Advanced English skills (speaking, writing, and reading)
- Excellent interpersonal and relationship management skills.
- Able to communicate effectively both orally and in writing with individuals at all levels. Involves significant exchange of information in a concise and logical way.
- Analytical skills, intermediate Microsoft Office (Excel, Word), independence in addressing and solving issues with internal and external customers, experience with ERP systems.
- Achieving results, ability to manage multiple process steps and adapt to changing priorities.
- Ability to identify and drive improvement opportunities for work processes (process improvement mindset)
Preferred Qualifications:
- Bachelor's Degree preferred in Customer Service, Supply Chain, Logistics, Business, or related field.
- Knowledge of the customers and markets in which McCormick operates. Knowledge of manufacturing processes, inventory management, warehouse and distribution
- Practical knowledge of PI tools and ERP systems (SAP)
- Strong negotiations skills
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McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.