CUSTOMER SERVICE TEAM LEAD

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

We are looking to hire a Customer Service Team Lead in a Hybrid (60/40) capacity for our site in Mexico. This is 3 days in the office and 2 days remote.

Please submit your CV in English.

What We Bring To The Table:

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (health insurance, paid time off, etc.) we also offer:

• Competitive compensation

• Career growth opportunities

• Flexibility and Support for Diverse Life Stages and Choices

• We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products)

Position Overview:
This position has responsibility for managing LatAm Customer Service. Responsibilities to include managing, executing and administering the strategy and operations for the unit, as well as driving efficient practices to optimize and streamline processes, and monitor/measure activity to ensure customer service levels are meeting business unit objectives. This role provides linkage to business partners, sales, operational execution and overall leadership to the Customer Service team.

Key Responsibilities:

• Manage customer service activities in order to ensure the execution of business unit and/or customer specific service levels. Maintains metrics and reporting to ensure consistent performance attainment.
• Recommend, develop and implement programs and procedures governing the manner in which customer service activities will be conducted. Provide ongoing process improvement and project support.
• Provide leadership, support and training to develop customer service personnel.
• Setting annual goals and provide strategic planning to achieve departmental and functional goals that are aligned with business partner objectives.
• Act as liaison between Customer Service organization and business unit Sales/ Supply Chain managers.
   

Required Qualifications:

• Bachelor’s Degree in Business, Supply Chain or related.
• 6+ years Business experience (required) in Customer Service, Supply Chain (preferred).
• 2+ years supervisory experience (required).
• SAP/ERP working knowledge (required).
• Knowledge of Manufacturing processes, inventory management, warehouse, and distribution. 
• Ability to work with internal and external customers to resolve issues and achieve positive outcomes. 
• Effective communication skills that allow for collaboration with business partners.
• Ability to work with internal and external customers to resolve issues and achieve positive outcomes. 
• Ability to effective lead others and implement change. 
• Project Management - able to lead mid-sized projects with little formal oversight.
• Intermediate to Advanced English (spoken and written).
   

As an Equal Opportunities employer, McCormick is committed to a diverse workforce.