Customer Order Solutions Analyst II

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

We are looking to hire a Customer Order Solutions Analyst II in a Hybrid (60/40) capacity for our site in Interlomas, Edo. Mex.. This is 3 days in the office and 2 days remote.

Please submit your CV in English.

What We Bring To The Table:

The best people deserve the best rewards. In addition to the benefits, you’d expect from a global leader (health insurance, paid time off, etc.) we also offer:

• Competitive compensation
• Career growth opportunities
• Flexibility and Support for Diverse Life Stages and Choices
• We prioritize our communities and the planet we share
• Wellbeing programs including Physical, Mental and Financial wellness

Position Overview:

The Customer Order Solutions Analyst II is responsible for end-to-end order management and advanced customer portfolio management, ensuring high service levels, operational excellence, and proactive issue resolution.

This role manages more complex customer accounts (strategic, high-volume, export, or multi-channel customers), leads cross-functional coordination efforts, and drives continuous improvement initiatives that enhance service, efficiency, and customer satisfaction.

The Analyst II serves as a key point of contact between Commercial, Supply Chain, Manufacturing, Distribution, Finance, and Customers, utilizing analytical tools and data-driven insights to anticipate risks, mitigate service disruptions, and optimize order-to-cash performance.

Key Responsibilities:

• Manage end-to-end order cycle for assigned strategic or complex accounts (domestic, export, intercompany). Includes PO validation, order entry, allocation monitoring, delivery follow-up, billing coordination, and issue resolution.
• Proactively manage stock agreements, replenishment models, forecast alignment, and make-to-order coordination with Supply Planning and Manufacturing.
• Lead cross-functional coordination to resolve service risks (shortages, backorders, quality holds, credit blocks, logistics constraints) ensuring minimal customer impact.
• Perform advanced service level analysis (OTIF, case fill rate, backorder aging, claims trends). Develop action plans and present findings in internal and customer meetings.
• Support and influence continuous improvement initiatives in Order-to-Cash processes, automation, reporting enhancements, and SOP standardization.
• Act as escalation point for complex customer claims, disputes, and service incidents; ensure root cause analysis and preventive actions.

Secondary Responsibilities:

• Participate in customer business reviews and service performance meetings.
• Support onboarding of new customers, new product launches, or portfolio transitions.
• Mentor and provide guidance to Customer Service Analyst I team members.
• Ensure master data accuracy and follow up through workflow approvals.
• Support audit documentation and compliance requirements (commercial agreements, pricing validation, consignment controls).
• Act as back-up for senior portfolio coverage during absences.
• Participate in system testing (SAP enhancements, process improvements, automation tools).

Required Qualifications:

• Bachelor’s Degree required in Business Administration, Supply Chain, Logistics, International Business, Engineering, or related field.
• 3+ years of experience in Customer Order Management, or Supply Chain.
• Experience managing strategic or high-complexity accounts.
• Strong knowledge of SAP ERP (SD required; MM desirable).
• Experience with export processes and documentation (desirable).
• Advanced Excel.
• Advanced or Fluent English (spoken and written).

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.