Analyst, Customer Order Solutions (HYBRID)

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

We are looking to hire an Analyst, Customer Order Solutions immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland. 

What We Bring To The Table:

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (401k, health insurance, paid time off, etc.) we also offer:

• Competitive compensation

• Career growth opportunities

• Flexibility and Support for Diverse Life Stages and Choices

• Wellbeing programs including Physical, Mental and Financial wellness

• Tuition assistance

Position Overview:

This position is responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Analyst, Customer Order Solutions will be required to use analytical tools, reports, and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.

Key Responsibilities:

• Receives, enters and manages customer purchase orders from order receipt via shipment in cooperation with haulers and warehouses to order billing and registering customers complaints. Prepares, collects and archives shipping/export documentation. Manages portfolio that includes strategic customers, as applicable.
• Analyze customer and logistics data to include service performance (scorecards), number of orders, frequency, shipments, and effective systems and periodic updates to monitor and advise Account Managers and CS Mgr on order status, issues or outlook.
• Manages customer and business partners queries and data: answers question, investigates and provides solutions, processes master data and other requests.
• Ensures customer satisfaction through proactive communication with customers and business partners to gauge satisfaction levels and resolve as needed.
• Investigates and assists with implementing proactive methods for continuous improvement by participating in data analysis and forming corrective action plans for maintaining and improving service, reducing detention.
• Utilize analytical tools, systems and data to report business KPI performance and identify and lead service improvements with assigned customer and CCI initiatives.

Required Qualifications:

• Bachelor's Degree preferred in Customer Service, Supply Chain, Logistics, Business or related field.
• 1-3 years’ experience preferred in Customer Service, Distribution, Logistics or Supply Chain.
• Excellent interpersonal and relationship management skills.
• Able to communicate effectively both orally and in writing with individuals at all levels.
• Involves significant exchange of information in a concise and logical way. 
• Analytical skills, intermediate Microsoft Office (Excel, Word), independence in addressing and solving issues with internal and external customers, experience with ERP systems.

#LI-NP2

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future. 

Base Salary: $53,990 - $94,480

Base salary compensation will be determined based on factors such as geographic location, skills, education, experience for this role, and/or internal equity of our current employees as part of any final offer. This position is also eligible to participate in McCormick’s Incentive Bonus (MIB) Plan. In addition to a competitive compensation package, permanent employees of McCormick are eligible for our extensive Total Rewards programs that include:
- Comprehensive health plans covering medical, vision, dental, life and disability benefits - Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support - Retirement and investment programs including 401(k) and profit-sharing plan