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Under the direction of the Senior Director, Global Change Management, the Director, Change Enablement position is responsible for driving and managing organizational change initiatives that align with our business objectives for specific releases in the Program Leo business transformation. The Director of Change Enablement will play a pivotal role in leading the effort to enhance efficiency, innovation, and overall organizational readiness for these releases.
This position has responsibility for leading, strategizing and executing the full change management lifecycle including stakeholder analysis, change impact assessments, stakeholder engagement and readiness assessments for high priority initiatives and/or workstreams within transformational programs. This position works closely with leaders for communications, leadership alignment and training to ensure stakeholder change needs are met. Change Managers will report to this position to ensure effective delivery against strategic objectives to develop and implement change management strategies, increase learner/user knowledge and adoption and enhance the high-performance work systems needed to support organization’s short-term goals and long-term transformation strategies.
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Key Responsibilities
- SUPPORT DEVELOPMENT OF GLOBAL CHANGE METHODOLOGY: Lead and contribute to the design, alignment, development and implementation of global methodology, standards and tools. Work as part of the OCM team to establish global McCormick standard for change management, including assessment tools to determine readiness, effectiveness and efficiency. Support defining the skills and behaviors needed to support a holistic approach that stimulates engagement for change and supports business and digital transformation.
- MANAGE CHANGE FOR TRANSFORMATIONAL INITIATIVES: Lead the coordination and manage deployment of change management plans to ensure Employees transition successfully through people, process, and technology changes. Act as trusted thought leader to Change Managers responsible for leading and/or engaging in major transformation initiatives. Give guidance and counsel through change management lifecycle and business readiness planning. Utilize data and KPI’s for measurement and tracking, proactively identifying risks/issues/gaps and maps mitigation strategies.
- DRIVE ORGANIZATIONAL ASSESSMENT AND STAKEHOLDER MANAGEMENT: Drive approach and ownership of stakeholder mapping and analysis, organizational change readiness, and quantitative and qualitative assessments to drive speed of adoption, greater utilization, and/or higher proficiency. Develop and implement comprehensive plans that enable individuals, groups, or an organization to transition from the current state to a future state, achieving intended business benefits. Execute change management roadmap that minimizes stakeholder resistance and maximizes employee adoption. Support execution of agreed priorities and deliver insights productively through stakeholder management.
- IMPROVE ORGANIZATIONAL DYNAMICS: Identify patterns of behavior in organizations and develop solutions to increase their effectiveness during transformation change initiatives. Provide consultation and design of standards, tools, and processes. Engage and liaison with global HR COEs; participate on special projects or improvement teams as business needs exists; and collaborate and share insights.
- SUPPORT CULTURAL SHAPING: Utilize methodologies to identify opportunities to strengthen culture by changing thinking, behavior, systems, structure, and processes.
- ORG READINESS RELEASE LEADERSHIP: Lead and oversee the execution of change initiatives, ensuring they are delivered on time, within scope, and in accordance with best practices. Provide guidance to Change Managers and supporting team members and monitor progress against objectives. Provide weekly status updates for various program management venues.
- DEVELOP AND DRIVE CHANGE STRATEGY: Support the implementation of the process change strategy in collaboration with our strategic consultant provider, ensuring alignment with Program Leo goals and objectives.
- LEAD STAKEHOLDER ENGAGEMENT: Foster strong relationships with key stakeholders across the organization to gain buy-in and support for change initiatives. Act as a liaison between various business units, Program Leo workstreams, and the strategic consultant provider.
- COLLABORATE WITH COMMUNICATIONS AND TRAINING: Support the communication team in their communication plans to keep employees informed and engaged throughout the change process. Coordinate with the training team to develop and deliver training programs to equip employees with the skills and knowledge needed to adapt to new processes and systems.
- LEAD RISK MANAGEMENT: Identify potential risks and challenges associated with change initiatives and develop mitigation strategies. Proactively address issues that may arise during the change process.
- DRIVE CONTINUOUS IMPROVEMENT: Evaluate the effectiveness of change initiatives and make recommendations for continuous improvement. Stay abreast of industry best practices and emerging trends in change management.
Qualifications
- Bachelor’s Degree in Business, Communications, Psychology, Organization Development, Organization Design, HR, Supply Chain, or related professional area.
- Prosci certification a plus
- 7+ years business experience working in roles of Change Management, Transformation Management, and/or HR or Business leadership
- 4+ years of business experience in leading and managing organizational change initiatives in a global consumer goods or related industry.
- Expertise in implementing change management strategies to maximize user/stakeholder adoption
- Expertise in managing stakeholder expectations, including key senior business stakeholders
- Strong collaboration and relationship-building skills in a global environment, with understanding to different cultural norms and ways of working, and the ability to influence and engage stakeholders at all levels.
- Excellent communication, presentation, and facilitation skills.
- Strong collaboration and partnering skills.
- Leadership skills, presence and credibility, strong judgment, business instincts and high level of influence and professionalism.
- Ability to be flexible and agile and pivot to changing business priorities.
- Ability to navigate through highly matrixed work environment to achieve business outcomes.
- Influence without direct authority, diplomacy and tact, can build meaningful relationships.
- Strong communication skills, including verbal, written, and presentation.
- Strong business acumen/savvy and understanding of cross-functional stakeholder needs.
- Able to work both strategically and hands-on to deliver results.
- Ability to self-manage and operate independently in environments that may not be black and white.
- Proven ability to analyze and resolve problems by applying technical experience and expertise to review precedents identify potential solutions and select the best and most viable course of action.
- Operates as a continuous learner, proactively asking questions, challenges status quo and making recommendations for improvement.
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