Director, Facility Operations

Position Overview

The Director, Facility Operations is responsible for leading the strategy and execution for facilities and property management, and employee business services within the Global Headquarters and Technical Innovation Center. This role includes significant budget leadership, planning, and management, and is critical in establishing and maintaining site operations and customer service that are foundational and engaging for the business and employees.

Key Responsibilities

• Facilities and Property Management
  • Direct, develop, and manage facilities, property, and employee business services at Global Headquarters and Technical Innovation Center
  • Direct and manage the buildings and facilities requirements
  • Provide leadership and customer service for business and employee services, including but not limited to reception, mailroom, company store, cafeteria services.
  • Coordinate activities with: Design and Construction, Facilities Planning, Information Technology, Safety and Security management, Loss Control and Insurance management, Tax and Finance management, Procurement.
  • Respond to all facilities related emergencies and manage control of the situation.
  • Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
  • Maintain communication with all levels of management, including executives, regarding developments within areas of assigned responsibilities and perform special projects as required or requested.
  • Identify opportunities for process optimization, cost savings, and operational efficiency.
  • Drive continuous improvement initiatives, leveraging technology and analytics to enhance outcomes.
  • Provide space planning strategy leadership and execution.
• Budget 
  • Develop and manage department budgets (OP EX & CAP EX), monitor financial performance, identify cost-saving opportunities, and optimize resource allocation.
  • Direct the optimization and utilization of available funds to maintain facilities in peak condition by directing and monitoring expenses against budgets. 
  • Develop capital replacement plans and cost control guidelines.
  • Direct, review, and approve service contracts and consultant agreements, ensure certificates of insurance for all vendors are correct and up to date.
  • Develop, plan and implement annual budgets in partnership with organization and department objectives.
• Customer Service
  • Direct and manage effective and service-oriented customer response teams – EBS, Vendor Service Partners etc.
  • Instill and foster a proactive customer service orientation in all direct reports by overseeing timely management of moves, adds, and changes to occupancy, promoting innovative solutions to facilities requirements and timely communication
• Supplier and Vendor Management
  • Direct, review, and approve service contracts and consultant agreements, ensure certificates of insurance for all vendors are correct and up to date.
  • Extract and monitor the best service possible from service vendors.
  • Maintain communication with management regarding developments within areas of assigned responsibilities and perform special projects as required or requested.
  • Partner to support supplier/contractor qualification process, including reviewing requisite experience, legal and organizational structure, financial viability, geographic coverage, insurance requirements, and other capabilities.
• Team Leadership
  • Lead and inspire direct reports and team, fostering a culture of excellence, collaboration, and continuous improvement.

Required Qualifications

•    Bachelor’s degree in business, Finance, Engineering or Architecture or equivalent experience

•    10 years minimum experience in one or more of the following areas: Facilities Management, Asset Management, and/or Property Management.
•    5 years of management experience

•    Real Estate transaction, Design and Construction experience a plus
•    Knowledge in the areas of human resource management, contracts, project management, budgeting and cost management, construction management, engineering, sustainability, bidding, security and safety systems and practices, and financial and project analysis.

•    Solid communication skills to engage with internal and external stakeholders and all levels
•    Diplomacy and tact in navigating sensitive and confidential situations

•    Strong computer skills with PC proficiency to include MS Office (Word, Excel, Outlook and PowerPoint) and ERP.

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