Process Improvement Senior Manager: Program NOVA (HYBRID)

Working as a member of the Program team under the general supervision of the Global Process Owner, the primary purpose of this role is to work as a business partner to provide leadership, direction and functional expertise to establish and execute a data driven approach to continuous improvement, delivering a large-scale program and creating a world-class high-performance organization.

The Process Improvement Senior Manager is responsible for driving efficiency improvements within the assigned process domain (Payroll, Time Management or Benefits) by developing process standardization strategy & leading process improvements in accordance with methodologies such as, but not limited to, the process deep dive lifecycle, RCA, Lean 6Sigma as well as providing insights into industry best practice tools to deliver cost improvement and process standardization through automation, digitalization, and process discipline.

Key Responsibilities

• Operational excellence to drive efficiency improvements within the assigned process domain (Payroll, Time Management or Benefits).
  • In collaboration with business leaders develop and execute a data driven approach to continuous improvement utilizing impactful measures and dashboarding that unlock ongoing operational efficiency
  • Provide structure & governance to ensure flawless execution of the work and delivery of hard target results for the assigned process domain.
  • Perform business process analysis using process mining tools to build process maps, identify process variants & bottlenecks.
  • Leverage data and analytics and lean techniques to identify patterns, trends, and root causes of process issues to drive decisions to improve operational performance.
  • Support delivery of organizational capability and effectiveness plan in line with digital transformation strategy and identify digitalization and automation opportunities within supported business unit.
  • Project/Program Management and leadership of strategic process improvement and automation initiatives to drive cost improvement. 
• Develop and Lead process standardization
  • Work across different business, functions, and regions to understand end-to-end business processes & data architectures, identify inefficiencies and opportunities for process standardization.
  • Develop rolling opportunities pipeline.
• Deliver PI scorecard & reporting for supported function, including, but not limited to (cost savings, time savings, overall process standardization, automation maturity and risk reduction). Establish monitoring mechanisms to track the effectiveness of implemented process enhancements. 
• Global business networking, connectivity, and Process Discipline awareness. Work in conjunction and collaboration with the wider business transformation team.
  • Align with automation counterparts and work as ‘one team’ with fluid output of one automation methodology globally.
  • Build network of process professionals both internally as well as externally. Look for new ideas and innovation that can continuously improve our internal processes and ways of working.

Required Qualifications

• Bachelors or Masters degree in business, finance, engineering, or another relevant field OR enough experience in lieu of degree
• Process improvement and facilitation experience essential 
• Customer Service/ Success Experience essential
• Project management experience essential
• Min 8 years of demonstrated knowledge, expertise, and experience with designing and implementing large scale transformation process improvement solutions, using one or more of the following methodologies: BPM, Process Improvement, Process Mining, Robotics Process, Lean / Six Sigma.
• 5+ years of experience in shared services processes, with specific experience of Hire to Retire processes.
• High level of digital acumen and predictive analytics
• Experience working internationally, and in a matrixed organization essential
• Demonstrated knowledge and expertise with SAP, GTS, and or business processes.
• Demonstrated ability to drive results using process improvement tools, analytical decision making, building strong relationships, and direction setting.
• Ability to lead and coach/develop others in setting direction, strategy and executing problem-solving. 
• Strategic and forward thinking with the ability to drive optimization
• Excellent customer relationship management (with understanding of business culture) - including communication, (written & verbal) change management and ability to influence and adjust at any level of the organization
• Excellent presentation delivery, and ability to deliver complex/ technical messages in a simplified and easily understandable approach/language.
• Excellent analytical, organizational and detailed problem-solving skills
• Ability to work independently and handle confidential material
• Excellent communication skills
• Able to merge business questions and business needs with available data to provide data-driven insights.
• Ability to assess risk and drive mitigation plans.
• Experience with teams that are diverse, global, cross -functional, and cross- cultural.
• Ability to set and deliver against agreed deadlines.
• Strong technical aptitude and systems acumen, including Microsoft suites, process mining / process mapping tools