Share this Job

Quality Manager I, Customer


McCormick & Company, Inc., a world leader in the spice, flavor and seasonings industry, is seeking a full time Quality Manager I, Customer. This new hire will work at the Global Headquarters, located in Hunt Valley, MD. The Quality Manager I, Customer will report to a Director, Quality and Regulatory.


With more than $5 billion in annual sales, the Company manufactures markets and distributes spices, seasoning mixes, condiments and other flavorful products to the entire food industry – retail outlets, food manufacturers and foodservice businesses. We create differentiating flavors consumers prefer with unmatched quality, science, innovation and service. Every day, no matter where or what you eat, you can enjoy food flavored by McCormick. 


As a company recognized for exceptional commitment to employees, McCormick offers a wide variety of benefits, programs and services. Benefits include, but are not limited to, tuition assistance, medical, dental, vision, disability, group life insurance, 401(k), profit sharing, paid holidays and vacations.



Reporting into the Director of Quality and Regulatory, the Customer Quality Manager I provides strategic leadership for the development, implementation, maintenance, and improvement of the customer intimacy programs for the Americas.  This individual will collaborate and influence with the Regulatory, Sales, PD, and Supply Chain functions to create and deliver communication to customers and instruction for applying the customers’ standards within the Americas sites.  This role is customer-facing and manages customers predominately in the Americas. 



  • Leadership and Deployment of Customer Programs – For the Americas facilities, drive development and implementation of customer programs.  Provide the structure for communication, prioritization, and risk management to assure MKC programs meet the expectations of internal and external customers and business partners.  
  • Escalated Issue Consultation and/or Management, prevention Provide technical support/insight and leadership/partnership to manufacturing facilities and customers on food safety and quality issue resolution using root cause analysis, risk assessment, and market action, leading communication back to the customer, delegating where appropriate.
  • Drive Customer Intimacy and Growth – Accountable Partner with account team to ensure food safety and quality are represented as part of customer strategies by partnering with the customer on current programs, audits necessary for customer engagement, new launches and initiatives, QNs, audit support, business meetings, and quality presentations highlighting MKC’s knowledge portfolio.  Build awareness and communication between customers and MKC subject matter expertise, industry best practices, trade association knowledge, and technological advancements.
  • Training and Development on Quality and Food Safety programs for internal and external partners in Quality, PD, Sales and Customers – Reinforce Quality Culture and development and delivery of Customer and Product knowledge training content to Americas Quality and Supply Chain functions.
  • Deliver Business Success and Track Performance –  Ensure customer programs and products are measured and managed using data from FTOs, products, sites, gaps to customer standards, QNs, complaints, proficiency test output, scorecards, and specifications, through support of product maintenance, commercialization support, and leadership of quality perspective for the business team.
  • Travel expectation from 20-30% to engage with Customers and MKC locations
  • Engages Customer, Business Support, Supply Chain, Commercialization, Product Development, Regulatory, and CoE functions as needed.    



  • Bachelor’s degree in relevant discipline OR Relevant McCormick experience in a technical management field while in pursuit of a degree could also be considered
  • 4 years’ experience in at least one Quality focus areas (Customer, Operations, Regulatory, Supplier, Global CoE) or related function, including Supply Chain, Product Development
  • Auditing proficiencies required through training or certification (i.e. ASQ, CFSQA)  
  • Participation in leadership coursework per appropriate level required 
  • Certification focused on Quality and Food Safety for Supply Chain requirement: PCQI (or HACCP based on region) 
  • Ability to translate existing strategy into action to get the best results, using small executable steps when appropriate
  • Ability to understand, create, apply, and communicate site/team Quality and Regulatory Strategy based on Quality, Regulatory and Food Safety Standards, cross functional stakeholder, SME, and CoE input
  • Knowledge of Innovation Strategies, Product Lifecycle Management, Packaging, and Commercialization Strategies. Ability to assess, implement, and train on requirements for operations support of the customer.  
  • Ability to be an influencer of change initiatives
  • Ability to set and achieve project goals and objectives by applying the discipline of planning, organizing, and managing resources to bring about successful project completion
  • Ability to evaluate and coach sites/teams on projects to drive results



  • Technical quality knowledge training or certification preferred (CQE, CSSBB) certified quality engineer or Six Sigma Black Belt for example
  • JIFSAN Core Risk Certificate or equivalent preferred
  • Trade association engagement preferred
  • Experience working in JTE/TPM environments preferred 




McCormick & Company is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future. 




United by flavor. Driven by results.

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

Nearest Major Market: Baltimore