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SUPPLY CHAIN ANALYST I - CUSTOMER SERVICE

HUNT VALLEY, MD, US, 21031

McCormick & Co, Inc., a world leader in the spice, flavor and seasonings industry, is seeking a full time Customer Service Analyst on the NA Customer Service Team.  This new hire will work in McCormick’s Global Headquarters located at 24 Schilling Road in Hunt Valley, MD.  The Customer Service Analyst will report to the Customer Service Manager.

 

With $4 billion in annual sales, McCormick & Company, Incorporated manufactures, markets and distributes spices, seasoning mixes, condiments and other flavorful products to the entire food industry – retail outlets, food manufacturers and foodservice businesses. Every day, no matter where or what you eat, you can enjoy food flavored by McCormick.  McCormick makes every moment and meal better™!  To learn more please visit us at www.mccormickcorporation.com.

 

As an employer recognized for our exceptional commitment to employees, McCormick & Co., Inc. offers a wide variety of benefits, programs and services which address the needs of employees and their families.  McCormick’s benefits include, but are not limited to tuition assistance, medical & dental, disability, group life insurance, 401(k), defined contribution plan, paid holidays and vacations.

This position is responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Customer Service Analyst will be required to use analytical tools, reports, and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.

 

Responsibilities

  • Receives, enters and manages customer purchase orders from order receipt via shipment in cooperation with haulers and warehouses to order billing and registering customers complaints. Prepares, collects and archives shipping/export documentation. Manages portfolio that includes strategic customers, as applicable.
  • Analyze customer and logistics data to include service performance (scorecards), number of orders, frequency, shipments, and effective systems and periodic updates to monitor and advise Account Managers and CS Mgr on order status, issues or outlook.
  • Manages customer and business partners queries and data: answers question, investigates and provides solutions, processes master data and other requests.
  • Ensures customer satisfaction through proactive communication with customers and business partners to gauge satisfaction levels and resolve as needed.
  • Investigates and assists with implementing proactive methods for continuous improvement by participating in data analysis and forming corrective action plans for maintaining and improving service, reducing detention.
  • Utilize analytical tools, systems and data to report business KPI performance and identify and lead service improvements with assigned customer and CCI initiatives.

 

Qualifications

 

  • Bachelor's Degree preferred in Customer Service, Supply Chain, Logistics, Business or related field.
  • Fluent English, additional language/s depending on the portfolio
  • 1-3 years’ experience preferred in Customer Service, Distribution, Logistics or Supply Chain. 
  • Excellent interpersonal and relationship management skills.

  • Able to communicate effectively both orally and in writing with individuals at all levels. Involves significant exchange of information in a concise and logical way.

 

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McCormick & Company is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

 

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future. 

WHY WORK AT MCCORMICK?

United by flavor. Driven by results.

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.


Nearest Major Market: Baltimore