Position: Customer Service Coordinator

Based: Kemalpaşa, İzmir, Turkey

MAIN RESPONSIBILITIES

• Process sales orders, enter all allocated customer orders into system and coordinate production dates with Operations.
• Advise customers of order progress and shipping dates.
• Record and accurately maintain 98%+ service accuracy to customers on a monthly and annual basis, providing KPI’s, to record actual performance versus pre-determined targets.
• Avoid high levels of inventory and slow moving and obsolete stock through accurate order transactions and working cross functionally.
• Manage /prepare export documentation.
• Fully comply with all Foreign Trade processes and procedures during the processing & shipment.
• Manage shipping / transport company’s relations and contracts and arrange reservations for shipments.
• Liaise with transport companies on the collection of goods.
• Monitor & track & keep records for delivery and shelf life of customer shipments.
• Arrange specific labels for customers; artwork designs (ex: Arabic translations and designs).
• In conjunction with Technical Manager, record and process Customer Complaints in line with internal and customer procedures, supplying management reports / analysis as required.
• Provide support function for our customers & provide reliable product information.
• Maintain and update Customer Master Files and sox forms in conjunction with Sales & Finance Team.
• Support sales team through business development opportunities while inputting in expertise on trade, customer knowledge and experience
• Take ownership/accountability in commercialisation process for new product/customer scale up
• Take responsibility in PepsiCo Turkey Account Management to support sales function (NPD projects, price/lead time communications, feeding into Global Score Card,  Price Quota Tracker)

CANDIDATE PROFILE

• Minimum of 2 years customer services / commercial experience, ideally gained within a food manufacturing environment 
• Fully computer literate in Microsoft Office and databases and working knowledge of Netsis
• Ability to work effectively with all areas and levels of the business
• Excellent written and oral communication skills (particularly good telephone manner)
• Flexible approach and ability to work well under pressure, Good customer service approach
• Creative approach to problem solving,
• Good organizational skills and ability to work to deadlines
• Good knowledge of English language – both written and spoken
• Male candidates should have completed military service.