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MANAGER SOLUTION CENTER

LOMAS DE ATIZAPAN, Estado de México, MX, 52977

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

 

We are looking to hire a LATAM Solution Center Manager immediately in a Hybrid (60/40) capacity at our site in Mexico City, Mexico.

(Please submit your CV in English)

 

What We Bring To The Table:

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader, we also offer:

• Competitive compensation

• Career growth opportunities

• Flexibility and Support for Diverse Life Stages and Choices

• We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products)

• Wellbeing programs including Physical, Mental and Financial wellness

Responsible for delivering best-in-class H2R solutions for designated region to drive for operational performance, and balanced with exceptional, high quality and consistently reliable employee experience.

 

Inspires, develops and motivates regional team of high performing HR Shared Service professionals.  Will work with team members located in other shared services centers to deliver results for designated region (ex. regional team could include team members from other countries to support delivery of regional objectives).


Is a primary escalation point for Solutions Center activities within region and will partner with OneHR partners upward and outward to achieve objectives.  Ensures proactive operational and service experience management, services follow the processes and team is engaged in continuous improvement and process mapping activities as needed to create and maintain strong foundations for service excellence.

 

Works collaborative MPS teams, and the OneHR operating model to accomplish objectives.

 

Manages capacity, volume, solutions center team member training, development and talent management, and coaches to achieve objectives.  Maintains a high level of integrity, with primary focus on the delivery of day to day solutions.  Ensures that capacity management is sound to ensure performance of team and model is optimized and delivering consistent, reliable and highly engaging services within region.

 

Is collaborative to achieve global standard practices wherever applicable and funnels feedback to Global Delivery Lead and Global Process Owner as needed.

 

Accountable for ensuring a consistent customer experience, controls (including SOX) and compliance within the region.

McCormick and Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

 

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future. 

WHY WORK AT MCCORMICK?

United by flavor. Driven by results.

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

Apply now »