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Quality Systems Manager - South Bend, IN


McCormick & Company, Incorporated, a world leader in seasonings and flavor, is seeking a full-time Quality System Manager in its South Bend, Indiana manufacturing plant.  This position will report to the Plant Quality Manager.


McCormick operates 13 plants in North America including US plants in Atlanta (GA), Commerce (CA), Gretna (LA), Lakewood Township (NJ), Irving (TX), Hunt Valley (MD) (3 locations), Springfield (MO) and South Bend (IN) along with international plants in London, Ontario, Antiguo Cuscatlán, El Salvador and just north of Mexico City, Mexico. 


With more than $4 billion in annual sales, McCormick & Company, Incorporated manufactures, markets and distributes spices, seasoning mixes, condiments and other flavorful products to the entire food industry – retail outlets, food manufacturers and foodservice businesses. Every day, no matter where or what you eat, you can enjoy food McCormick flavored.  

McCormick makes every meal and moment better™! 


As an employer recognized for exceptional commitment to employees and their families, McCormick offers a wide variety of benefits, programs and services including, but not limited to tuition assistance, medical & dental, disability, group life, 401(k), profit sharing, paid holidays, sick days and vacations.


Under the general direction of the Quality Assurance Manager, the Quality Systems Manager develops and maintains the Quality Management System for the plant.  The QSM maintains and implements all plant level procedures that affects food safety and food quality.  The QSM also manages internal, third party, regulatory and customer audits; maintenance and implementation of plant quality systems, policies and procedures; customer complaint investigations and responses; and required Quality related training for all employees in the facility.  In addition, the QSM manages a direct report responsible for the execution of Quality Systems tasks within the facility.


Key Responsibilities: (Included but not limited to)  

1.  Leads the development, maintenance, and auditing of the plant Quality systems and specific customer driven programs.

2.  Leads internal Food Safety Team and maintains all aspects of Food Safety program.

3.  Revises and distributes procedural changes to the Quality programs.

4.  Conducts internal and mock audits and facilitates 3rd party, customer, regulatory, and vendor audits; develops and manages root cause and corrective action program for audit findings.

5.  Leads the plant in determining the annual Quality Program training needs and assists in the scheduling and implementation of these programs plant wide.

6.  Provides customer required documentation including, but not limited to, monthly / quarterly reports, Certificates of Analysis, and customer complaint/inquiry responses.

7.  Primary trainer for GMP, Food Safety, and allergens in the plant.

8.  Maintains and updates plant recall program; schedules and conducts traceability exercises.

9.  Oversees the plant sanitation and GMP compliance through managing the pest control and environmental control programs and auditing the sanitation procedures.

10.  Administers foreign material control program.

11.  Administers allergen control program through program management and training.

12.  Provides Quality leadership to the facility in the absence of the Quality Manager.

13.  Collaborates with facility engineering team to ensure that all projects are assessed through the change management process.

14.  Provides leadership with cause, effect and corrective actions required to resolve deviations from customer standards.

15.  Interacts with McCormick corporate and customers at any and all levels required, to establish and maintain effective business relationships.

16.  Assists in managing non-conforming goods through the Quality Notification Process by supporting the segregation, tagging, sampling, disposition, and communication of held raw materials, work in process, and finished goods with Quality and             Food Safety concerns.


Required Qualifications:

  • Bachelor’s in Food Science, Chemistry, Engineering, or a relevant technical field
  • SQF Practitioner Certification
  • Experience leading teams and/or managing direct reports
  • Knowledge and experience working with Food Safety Programs and related required documentation
  • Experience with GFSI
  • Experience reading and interpreting technical documents such as specifications, procedure manuals, and technical data sheets
  • Excellent verbal and written communication skills necessary to effectively interact with all levels within the facility and organization as well as with external auditors, suppliers, and customers
  • Experience working well with all levels of employees, as well as internal and external customers in both individual and team-based situations
  • Minimum 4 years of Quality experience in a food, beverage, flavor, ingredient and/or pet food manufacturing
  • Ability to communicate clearly and effectively with others both verbally and in writing
  • Diplomacy
  • Problem solving


Other Skills and Competencies: 

  • Values all people
  • Influence
  • Perrsonal and Team Leadership
  • Strategic thinking
  • Effective decision making


Preferred Qualifications:

Certifications and/or Licenses: 

  •          HACCP
  •          PCQI


Preferred Experience: 

  •          Working knowledge of statistics
  •          Total Productive Maintenance (TPM) experience
  •          SAP experience
  •          FDA and USDA experience



This key role impacts the success of the facility’s Quality Management System by setting and enforcing policy, developing process strategy and design, and influencing the team members to drive gap closure for program sustainability.





McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


McCormick does not offer employment visa sponsorships upon hire or in the future.  You must be lawfully authorized to commence work upon being offered employment. 


United by flavor. Driven by results.

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

Nearest Major Market: South Bend