CUSTOMER SERVICE ANALYST

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

We are looking to hire a Customer Service Analyst in a Hybrid (60/40) capacity for our site in Mexico. This is 3 days in the office and 2 days remote.

Please submit your CV in English.

What We Bring To The Table:

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (health insurance, paid time off, etc.) we also offer:

• Competitive compensation

• Career growth opportunities

• Flexibility and Support for Diverse Life Stages and Choices

• We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products)

Position Overview:

Customer Service Analyst has the responsibility for providing order management, excellent customer service support to assigned customers, commercial team, supply chain team to maintain strong professional relationships. The Customer Service Analyst will be required to use analytical tools, reports, and partnerships to identify operational troubleshoots and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.

Responsibilities:

• Receives, enter, and manages customer purchase orders or schedule of shipments for domestic, exportation and intercompany customers in cooperation with distribution center and traffic department to order billing. Manage a portfolio that includes strategic customers, as applicable.
• Consignment inventory management, inventory monitoring by warehouse, stock agreements, make to order request, follow up to manufacturing products and forecast.
• Additional follow ups: material receipts, advance delivery requests, confirmation of additional plans, release request for document sales to credit and collect, release product request to quality control.
• Schedules and participates in meetings for PO and inventory tracking, product scopes and additional consumptions.
• Provide support to commercial team on issues related to master data, PO status and service level indicators.
• Use analysis tools to report OTIF (daily, monthly). Shipment incidents, PO incidents, update customer data information, follow up to back-order inventory.

Required Qualifications:

• Completed Bachelor’s Degree preferred in Customer Service, Supply Chain, Logistics, Business, or related field.
• Relevant experience in Customer service environment in lieu of degree, preferable   Industrial Alimentary o Food Service.
• SAP/ERP systems (SD module, MM desirable).
• Office (Excel intermediate).
• Intermediate English.

As an Equal Opportunities employer, McCormick is committed to a diverse workforce.