Infrastructure Services Operations Leader

Infrastructure Services Operations Leader
Based: Łódź(Remote)
 

To lead and manage the execution of ITSM and IT processes across all Infrastructure technologies and continuously drive process execution excellence. The Service Operations Lead oversees the execution of core ITSM processes and practices and ensures compliance with both internal teams and 3rd party vendors for managed technology operations. This role should be focused on technical & operational aspects and building effective interfaces between ITSM teams and Infrastructure operations teams along with continuous focus and improvement on service continuity. The Infrastructure Services Operations Leader will additionally support the Cloud Platform owner in the operational enablement of IaC and DevOps methodology.

As a Infrastructure Services Operations Leader you will:

• Drive adoption, optimization and adherence to all IT service management processes and IT policies & procedures across all technology teams and functions, who have roles in the processes, using defined control points, policies, procedures and contractual terms and conditions – in cooperation with ITSM team.
• Drive continuous service improvement plans in terms of operational execution of ITSM & IT processes to minimize the number of outages and business impact.
• Cooperate with ITSM team on operational implementation of automation & digitalization of IT service management processes using ITSM solutions.
• Support transformation of Infrastructure services operations into IaC, and operational execution of adapted service delivery & processes.
• Collaborate with the Business Continuity management & ITSM team for end-to-end IT service management processes execution to ensure service high-availability and continuity.
• Coach and develop team members, setting clear goals, providing guidance and mentoring.

To be successful in this role you should:

• • • Bachelor's degree in IT or a significant working experience (15 or more years)
    • > 10 years’ experience in service & process management, and service delivery

5+ years of experience working with managed service providers

5+ years of experience in project management and strategic planning

5+ year experience with formal team leadership

Experience with transformation programs

Experience with Agile, IaC, DevOps transformations Certification in ITIL V4 or V3

• • • Effective leadership skills, ability to think in a strategic manner at a global level
    • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
    • Positive approach to customer service with demonstrated ability to handle high pressure support needs in a calm, respectful, and efficient manner.
    • Must be able to present with authority, influence others and mentor remote teams while valuing the perspective of others
    • Strong technical experience allowing the incumbent to review project requirements, technical specifications, technical action plans and translate this into process requirements & execution
    • Experience with teams that are diverse, global, cross -functional, and cross- cultural.
    • Ability to set and deliver against agreed deadlines
    • Adept at conducting research into product and service-related issues
    • An analytical mind-set with great problem-solving abilities
    • Ability to effectively prioritize and execute tasks in a high-pressure environment
    • Experience at working both independently and in a team-oriented, collaborative environment
    • Thorough understanding of project/program management techniques and methods

Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.

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